Policies

Reservation Policy

Seasons:

In-Season: May 15 to Oct. 31,
Quiet-Season: Nov. 1 to May 14

Minimum Stay:
Although we generally have a two-night stay minimum during in-season weekends and on national holidays throughout the year, the combination of other guests' reservations often creates a one-night stay opportunity for another guest. Please call or email to see if this applies to your visit.

Occupancy:
Rates shown are for single or double occupancy only. The Captain Perkins room can accommodate up to three guests for an additional charge of $25.

Deposits and Payment:
If reserving by check, one night deposit must be made in advance to guarantee reservation. If reserving by credit card, you will not be charged until check-out. Payments at checkout, regardless of what method used to reserve the room, can be made by credit card (Visa or Mastercard), personal check, travelers check or cash. Payment will be charged evening before check- out.

Confirmation:
Within 24 hours of completing your reservation you will receive an email confirmation of your reservation. Please be sure to read your confirmation carefully to insure the dates of your stay and your room choice are correct.  If there is a problem, give us a call and we'll get it fixed.

Gift Cards and Certificates:
If you plan to redeem a gift card for your reservation, please inform the innkeeper upon making the reservation.  The amount of a validated gift card will be subtracted from the total charge of the reservation upon check-out. Failure to present the gift card upon checkout, or if the gift card fails validation, will result in the guest being responsible for the full amount of the reservation. If the gift card is validated for a reduced amount, only the active amount remaining on the gift card will be reduced from the reservation charge. Discrepancies with third party gift cards must be addressed through the issuing agency.

Cancellations:
We understand things come up and life happens, but we are a small business and cancellations affect us significantly. We will gladly deposit money if the reservation is cancelled more than 14 days prior to scheduled arrival, less a $25.00 cancellation fee per room. A reservation cancelled within 14 days of scheduled arrival will result in a charge equivalent of one night's stay per room reserved; to include associated tax. If a reservation is truncated and the guests departs prior to the scheduled departure date, the guest will be charged the full amount of the initial reservation. Additionally, deposits will be forfeited if guest fails to arrive, arrives after confirmed arrival date or departs before final day of the reservation.

Check-in/Check-out:
Although we have flexible Check-in/Check-out times and procedures, below are the optimal times that allow all guests space to arrive and leave with minimal congestion:

Check-In Time: 3 to 6 p.m.; If your arrival is outside this window, please contact the Inn for arrangements

Check-Out Time: 11 a.m.
 

Privacy Policy:

The Kennebec Inn Bed and Breakfast places significant emphasis on protecting the privacy and confidentiality of our guests' user information. The Inn is committed to safeguarding your privacy while on the Inn’s website, www.kennebecinn.com (for hereinafter will be referred to as the “Site”).

Our goal is to provide you with a fact gathering internet experience that delivers the information, resources and services designed to facilitate your trip planning and to encourage you to come visit us in Bath, Maine. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users through analytic software. Because we understand your privacy is important, we wish to explain the types of information we gather and the way in which we use it.

There are two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you.

Personal information includes (e.g.) data submitted in connection with our services, such as your name, email address, phone number, company affiliation, physical address and/or certain other personal information.

The term “aggregated data” refers to general information regarding visitors as a collective group. This aggregated data is from users of the Site that relates to Site use (e.g.) traffic patterns, number of visits to certain pages, visits from other websites or to third party websites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

We take the utmost care to ensure the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Inn, or participate in one of our promotions or subscribe to our email or postal mailing lists.

In response, we may ask for information such as your name and postal address. In the event you opt to provide us with the information, we will only use it for the purposes specified by you at the bottom of the information gathering form.

Information collected on this Site may be used to:

Register you as an Inn guest
Plan and purchase Inn accommodations through reservation
Enter your email address in our promotion updates and announcements
Send marketing communications and/or surveys to you
Respond to your questions and suggestions
All forms will provide an opt-out feature to allow you to choose not to participate in our distribution lists. In deciding whether to join or not to join such lists, please note that they are only used for Inn purposes and will not be shared with anyone else or any other organization.

The Kennebec Inn Bed and Breakfast has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment through ODYSYS. The Site servers/systems and booking engine are configured with data encryptions, or scrambling technologies, and industry standard firewalls. When you enter personal information during the reservation process your data is protected by their secure technology to ensure safe transmission and is managed through Stripe.

The Inn is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, the Inn may share aggregated data that does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

We have provided links to a number of other websites we believe might offer you useful information and services. However, these sites may not follow the same policies as us, therefore, we are not responsible for the privacy policies or actions of any third parties.

Use of the Site signifies your consent to this online Privacy Policy, including the collection and use of information by the Inn, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves the Inn from responsibility to the user. The Inn reserves the right to change this Privacy Policy at any time.